The balanced scorecard approach relies not only on financial performance measures, but includes customers, internal business processes, and organizational learning and growth. a. True b. False

The balanced scorecard approach relies not only on financial performance measures, but includes customers, internal business processes, and organizational learning and growth.

a. True
b. False

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The balanced scorecard approach relies not only on financial performance measures, but includes customers, internal business processes, and organizational learning and growth. a…

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