Question

Select the correct answer.

Suzy is a spa owner. She learns that one of her regular customers is not happy with the facial done with a new product. What do you think
should Suzy do in this case?
O A reprimand the beauty therapist for not doing a good job
OB. accept her mistake and offer to redo the facial for free using a product of the customer's choice
OC explain to the customer that nothing can reverse a facial once done
OD
refer the customer to another beauty salon for remedial measures

Answer 1

OB? I mean, she doesnt want to get bad reviews and she cant really get mad at her employees

Answer 2

The correct answer would be B