Question

Which of the following is one of the value gaps that can undermine customer experiences and can damage relationships?

Service Quality Gaps
Psychological Gaps
Language Gaps
Physical Gaps
Operational Gaps
Transition Gaps

Answer 1

Service Quality Gaps

Step-by-step explanation:

Service Quality simply refers to the level of satisfaction a customer gets from a service.

Therefore, Service Quality Gaps is one of the value gaps that can undermine customer experiences and can damage relationships.

This is because, based on the level of customer satisfaction, a relationship could be built or destroyed.