Question

1. Define and describe poor service delivery​

Answer 1

Step-by-step explanation:

Define: Poor service delivery means not availing the required services for the amount paid.

Describe: The major causes of poor service delivery are councilor interference and political manipulation, corruption and lack of accountability and transparency, inadequate citizen participation, poor human resource policy, failure to manage change, lack of employee capacity, poor planning.

Answer 2

Step-by-step explanation:

Define: Poor service delivery means not availing the required services for the amount paid.

Describe: The major causes of poor service delivery are councilor interference and political manipulation, corruption and lack of accountability and transparency, inadequate citizen participation, poor human resource policy, failure to manage change, lack of employee capacity, poor planning.