Question

When following up with a customer it is important to ___.

a. make the process easy on the employee
b. make the process a little unpleasant
c. keep it in the store's best interest
d. use a method suited to the customer

Answer 1

When following up with a customer it is important to ___.

d. use a method suited to the customer

Step-by-step explanation:

To ensure a great customer experience, it is important that follow-up steps are followed. In the first place, following up with a customer improves their overall experience with the company. Customer follow-up helps to solve problems a long time before they become an unmanageable issue. It endears the customer to the entity and its products and services. It enriches a trusty relationship, engendering great customer's experience and service.