Rhiannon is an inside sales representative at a natural cosmetics company. She recently sold a new primer the company released to many clients. However, the pump on the primer bottle does not work properly. Investigation shows the error stems from the manufacturer of the pump. Rhiannon’s sales manager had pressured rhiannon to sell this new product, and now rhiannon is worried that this is not an isolated incident. In this case, there could be a major recall, and the firm’s ceo would have to get involved. If a client is highly dissatisfied and wants to express discontent, who are they most likely to contact first?.