Answer:
I am gonna tell 4:
Step-by-step explanation:
Bottlenecks: points where tasks accumulate and the process flow is slowed. These should be analyzed and the problem solved. Read more about bottlenecks…
Points of contact with the customer: should always be fully satisfying experiences. Monitor them, as these are the times when the customer “judges” the company.
Determine the value-adding activities: these should be improved the most. Those that do not add value should be stopped.
The interaction between systems: The so-called “Handoffs” are the times when information passes from one system to another, often by human action, and should be structured so that the information passed from one to another remains reliable.