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In order to educate users, a support agent should use technical terms and explanations in communications with users. a) True b) False

In order to educate users, a support agent should use technical terms and explanations in communications with users. a) True b) False
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In order to educate users, a support agent should use technical terms and explanations in communications with users. a) True b) False

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User Alonso Urbano
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False. In order to effectively educate users, it is important for a support agent to use clear and understandable language, avoiding excessive technical terms and providing explanations that are easy to follow.
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User Jcuypers
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