Answer:
A. True
The account owner, opportunity owner, and case owner in a CRM (Customer Relationship Management) system may or may not be the same user. In many CRM systems, these roles can be assigned to different users based on their responsibilities and interactions with customers and accounts. For example, one user might be responsible for managing an account, another user might be in charge of a specific sales opportunity related to that account, and yet another user might handle customer support cases associated with the same account. It depends on how the organization configures and uses its CRM system.
Step-by-step explanation: