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While the zones of tolerance may vary because of differing personality types, they are stable with relation to the importance of the service dimensions.

While the zones of tolerance may vary because of differing personality types, they are stable with relation to the importance of the service dimensions.
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while the zones of tolerance may vary because of differing personality types, they are stable with relation to the importance of the service dimensions.

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User Emilie
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1 Answer

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How a customer defines desired levels of service is more likely to change than how adequate levels of service are defined.
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User Smarty
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