Let's take this step by step.
a. The process capability ratio is given as Cp = 392. However, I believe there may be a misunderstanding or typo in the original question. Process capability ratio typically falls within the range 0-3. The formula for the process capability ratio (Cp) is:
Cp = (USL - LSL) / (6σ)
Where:
- USL is the upper specification limit (in this case, 2.9 ounces)
- LSL is the lower specification limit (in this case, 2.1 ounces)
- σ is the standard deviation (in this case, 0.34 ounces)
Let's recalculate the Cp given these inputs:
Cp = (2.9 - 2.1) / (6 * 0.34) = 0.800
This indicates that Leah's Toys' process is currently capable of producing balls within the tolerance limits about 80% of the time, assuming a normal distribution of weights. There may be a misunderstanding with the provided Cp of 392.
b. If Leah's Toys wants to meet the tolerance limits 99.7% of the time, then they would need to reduce the standard deviation such that the output falls within +/- 3σ (3 standard deviations from the mean). This is also known as achieving a "Six Sigma" level of quality.
We can rearrange the Cp equation to solve for σ:
σ = (USL - LSL) / (6 * Cp)
Assuming a Cp of 1.0 (which represents a process that meets tolerance limits 99.73% of the time under a normal distribution), we find:
σ = (2.9 - 2.1) / (6 * 1.0) = 0.13 ounces
This is the standard deviation Leah's Toys would need to achieve to meet the tolerance limits 99.7% of the time.
c. If Leah's Toys invests in process improvements and lowers the standard deviation to 0.13 ounces, then the new process capability ratio (Cp) would be:
Cp = (2.9 - 2.1) / (6 * 0.13) = 1.026
This means Leah's Toys could achieve Six Sigma quality levels (99.7% of products within specification limits) with this new standard deviation. Six Sigma is often represented by a Cp or Cpk (which takes into account mean shift) of 1.5 or more, but in a perfect process centered between the limits, a Cp of 1.0 represents 99.73% within limits, which aligns with your 99.7% target.