a. The probability that exactly 5 of the 25 emails are spam is approximately 0.228, or 22.8%. This can be calculated using the binomial distribution formula: P(X = 5) = (25 choose 5) * (0.91)^5 * (0.09)^20, where "choose" is the binomial coefficient.
b. The probability that less than 20 of the 25 emails are spam is 0000….