Answer:
"Financial industry faces less regulation of communicating with customers via social media,"
is not one of the IT directions or trends for the late 2010s. In fact, the financial industry is highly regulated when it comes to communicating with customers via social media. The remaining options, B, C, and D, are all accurate IT directions or trends for the late 2010s. The transition to business apps in the cloud has become more common, customers are increasingly socially engaged and intolerant of delays, and there has been a rise in NFC applications in products and services.
Step-by-step explanation: