Dear Shop Manager,
I am writing to express my disappointment with the service I received at your store on [date]. I visited your store to purchase a pair of shoes, but unfortunately, my experience was not a positive one.
Firstly, the sales assistant who assisted me was not attentive and seemed disinterested in helping me. They did not greet me when I entered the store, and when I asked for assistance, they provided minimal information about the product. I found their attitude quite discourteous and unprofessional.
Secondly, when I received the shoes, I noticed a defect in one of the shoes that I had not noticed in the store. I was quite surprised and disappointed as I expected the product to be in good condition. I immediately returned to the store to request a refund, but the sales assistant who attended to me was not apologetic and did not seem to care about my concerns.
I am extremely disappointed with my experience at your store and hope that you will take my feedback into account to improve your services. As a loyal customer, I expect better customer service and quality products from your store. I would appreciate it if you could arrange for a refund and ensure that such incidents do not occur in the future.
Thank you for your attention to this matter.
Sincerely,
[Your Name]