Question

Type the correct answer in the box, and use correct spelling

What is the correct strategy that Alejandra must use to deliver a negative message?
Alejandra is a customer relations manager at a toy company. A customer posted a complaint on the company's social media page saying that one of its
toys is unsafe for children. Alejandra should use a/an
strategy to respond to the situation

Answer 1

Answer: Apologise for the mistake and suggest a new plan

Step-by-step explanation:

Alejandra should apologize for the inconvenience caused due to the product and suggest a plan to rectify the error like giving the customer a discount on the next purchase or replacing the purchased item. She should also assure the customer that steps will be taken to make it safe for the children.