The environment discussed here is the Macro environment.
The macro environment refers to the broader societal and economic factors that can impact a business, such as economic conditions, technological advancements, cultural and demographic trends, and government regulations. The COVID-19 pandemic is a significant macro-environmental factor that has affected the education industry, leading to a shift in the way education is delivered and consumed. This shift has resulted in a change in demand for certain products, such as chalk and dusters versus laptops and internet service providers.