Final answer:
Social bookmarking is a method for organizing and managing web page bookmarks, while tagging involves creating keywords for content to aid in search and connection of themes. These concepts are part of online content management and sharing, and tags are particularly important in frameworks like CXone Expert.
Step-by-step explanation:
Social bookmarking and tagging are not the same thing, although they are related concepts in the world of online content management and sharing. Social bookmarking is a method for internet users to store, organize, search, and manage bookmarks of web pages on the internet with the help of metadata. In contrast, tagging is the practice of creating labels for pieces of information, such as web pages, with keywords to facilitate searching and connection of content along common themes.
According to Dollarhide and Drury, there are various types of online platforms, including social networking, bookmarking, social news, media sharing, microblogging, and online forum sites. Social bookmarking falls into one of these categories. Moreover, in systems like the CXone Expert framework, tags play a critical role by linking pages to each other and acting as markers for the dynamic organization of content.