Question

Reducing customer complaints, employee frustration, and waste are outcomes attributed to which characteristic of the controlling function?

a) Accuracy
b) Timeliness
c) Flexibility
d) Economy

Answer 1

Timeliness is the characteristic of the controlling function that is attributed to reducing customer complaints, employee frustration, and waste. It enables quick detection and correction of issues.

Step-by-step explanation:

Reducing customer complaints, employee frustration, and waste are outcomes attributed to the characteristic of the controlling function known as timeliness. Timeliness ensures that problems are detected and corrected promptly, thus preventing small issues from becoming more significant over time. When controls are applied in a timely manner, organizations can adapt more effectively to changes, maintain high levels of customer satisfaction, and reduce the resources wasted due to inefficiency or errors.