Final answer:
As a lunch-hour manager at Gavi's Fast Food Restaurant, I resolved a situation with customer complaints by introducing floor markings to direct the line-up process, which led to improved efficiency and reduced employee stress.
Step-by-step explanation:
A challenging situation I encountered at work involved customer complaints about a confusing payment procedure during a busy lunch hour at Gavi's Fast Food Restaurant, where I was the lunch-hour manager. My task was to swiftly resolve these complaints, ensuring our service remained fair, fast, and friendly. To tackle this, I listened to customer feedback and collaborated with customer service clerks to find a solution. Action I took including purchasing floor markings to indicate where customers should line up for each cashier. The result of this intervention was a significant decrease in lining-up complaints during peak hours, less stress among customer service clerks, and a more efficient service that allowed us to serve a greater number of customers daily.