Question

About half way through your coaching agreement with a client, the coach notices that the client is arriving to the coaching calls late and has missed a couple of sessions without notifying you in advance. Which of the following approaches would be BEST to pursue with your client?:

a. Explore what's working, revisit client's strengths, and create a plan for improvement
b. Explore why coaching isn't working and get feedback on what specific things they don't like
c. Share your observations, express empathy, and inquire as to what could make their vision and goals more of a priority
d. Confront client, assess readiness for change, and discuss whether coaching is appropriate at this time

Answer 1

The best approach when a client is late to coaching sessions is to share observations, express empathy, and inquire about prioritizing their goals.

Step-by-step explanation:

When a client is arriving late to coaching calls and missing sessions, the best approach would be c. Share your observations, express empathy, and inquire as to what could make their vision and goals more of a priority. This method provides a space for open communication and allows you to directly engage with any issues the client may be experiencing.

It also shows understanding while reaffirming their commitment to their goals. Documenting observations about the client, just as one might with a manager, can help in understanding their motivations or frustrations. Effective coaching involves continuous self-assessment, seeking feedback, and adapting to the client's needs in order to foster a productive relationship.