Question

You have a workstation running Windows 10, 64-bit edition. A local printer connected to a USB port is shared so that other users can print to that printer. Users running 32-bit versions of Windows report that they can't install the driver for the shared printer. Users running a 64-bit version of Windows do not have any problems.

Which of the following actions will MOST likely fix this problem?
a) Reconfigure the printer sharing settings on the workstation.
b) Install the 32-bit version of the printer driver on the workstation.
c) Advise users with 32-bit Windows to install the printer as a network printer instead of using the shared printer.
d) Install a universal printer driver on the workstation.

Answer 1

Installing the 32-bit version of the printer driver on the workstation running 64-bit Windows 10 will allow 32-bit users to use the shared printer.

Step-by-step explanation:

Finding a Solution to Printer Driver Compatibility Issues

When users with a 32-bit version of Windows are unable to install the driver for a shared printer connected to a workstation running a 64-bit version of Windows 10, the issue typically stems from a driver compatibility problem. To rectify this, the most effective solution would be:

b) Install the 32-bit version of the printer driver on the workstation.

This action allows the 32-bit systems to correctly process the driver information for the printer since the 64-bit driver is not compatible with their system. The installation process involves accessing the printer properties and adding an additional driver under the sharing settings. Once this is in place, users with 32-bit Windows should be able to connect to the shared printer without any problems.