In the digital-age workplace, lines of authority are less defined. The availability of information to all employees has increased, as has the prevalence of collaboration. While hierarchical divisions have diminished, you still may communicate messages downward and upward as well as horizontally. Pay special attention to the tone of the messages you write to persuade within your organization. Build interest by emphasizing benefits, and use strategies to overcome resistance. A successful persuasive message flowing downward requires a