Question

Name the process that provides the employers/supervisors with the opportunity to address and correct employee concerns without the need to involve the OHS committee, OHS rep or OHS officer.

A) Mediation
B) Peer Review
C) Direct Resolution
D) Informal Resolution

Answer 1

Direct Resolution (C) is the process that allows employers to address and correct employee concerns internally, focusing on informal resolution without involving OHS committees or representatives, key for maintaining workplace harmony.

Step-by-step explanation:

The process that provides employers/supervisors with the opportunity to address and correct employee concerns without the need to involve the Occupational Health and Safety (OHS) committee, OHS representative, or OHS officer is known as C) Direct Resolution. This method allows for quick and informal resolution of conflicts, often relying on communication and problem-solving skills to address issues internally before they escalate or require formal intervention.

The key to successful direct resolution is to choose words carefully, maintain calm, listen actively, and focus on collaboratively solving the problem rather than assigning blame.

In situations where an informal approach hasn't worked or a more formal process is necessary due to the complexity or severity of the issue, other methods such as mediation, peer review, or the involvement of external parties might be considered. Overall, direct resolution is a valuable tool for maintaining a positive work environment and ensuring that employees feel heard and supported.