Question

Which one of the following ServiceNow application KPIs would improve most as a direct result of having visibility to a Service Map created through Service Mapping?

A) Incident resolution time
B) Service availability
C) Change success rate
D) Problem recurrence rate
Please select the correct option.

Answer 1

The correct option would be B) Service availability.

Step-by-step explanation:

The correct option would be B) Service availability.

Service Mapping is a feature in ServiceNow that allows for the creation of a service map that visualizes the dependencies between various components of an IT service. By having visibility to this Service Map, organizations can better understand the impact of any changes or incidents on their services.

Improving service availability is one of the main benefits of Service Mapping. With a clear visualization of the service dependencies, organizations can identify potential points of failure and take proactive steps to prevent service outages or minimize their impact. Identifying and addressing these weaknesses ultimately leads to improved service availability and a better overall user experience.