Question

A client has reached out for help with Microsoft Office Word and requested a call back from our Consultants. What information must include in your ticket?

Answer 1

When creating a ticket for a client requesting help with Microsoft Office Word, provide the client's contact information, a clear subject line, a detailed description of the issue, relevant error messages or screenshots, the version of Microsoft Office Word being used, and the client's computer operating system.

Step-by-step explanation:

When creating a ticket for a client requesting help with Microsoft Office Word, there are several important pieces of information that should be included:

• The client's name and contact information
• A clear and specific subject line
• A detailed description of the issue or question
• Any relevant error messages or screenshots
• The version of Microsoft Office Word being used
• The operating system of the client's computer

By including this information, the Consultants will have all the necessary details to provide the client with appropriate assistance.