Question

When a dissatisfied customer is only satisfied by talking to a supervisor, the CSR should first collect all the information relative to the problem at hand and present it to the manager.

a) True
b) False

Answer 1

The correct answer is True. When a dissatisfied customer is only satisfied by talking to a supervisor, the CSR should first collect all the information relative to the problem at hand and present it to the manager.

Step-by-step explanation:

The correct answer is True. When a dissatisfied customer is only satisfied by talking to a supervisor, a customer service representative (CSR) should first collect all the information relative to the problem at hand and present it to the manager. This is important because the manager has the authority and expertise to address the customer's concerns and find a satisfactory solution. By gathering all the relevant information, the CSR helps the manager make an informed decision and ensures a more effective and efficient resolution of the customer's problem.