Question

The Time Off Request feature enables agents to:

a) Request schedule changes.
b) Monitor customer interactions.
c) Access training materials.
d) Generate performance reports.

Answer 1

The Time Off Request feature enables agents to request schedule changes by submitting a time off request for their designated shifts.

Step-by-step explanation:

The Time Off Request feature enables agents to request schedule changes by submitting a time off request for their designated shifts. It allows them to notify their absence and follow the protocol for reporting time off. This feature helps the agents manage their work-life balance effectively.