Question

Genesys Cloud Workforce Management permissions for agents allow them to:

a) Create new business units
b) Schedule employees in any business unit
c) Access and modify system settings
d) View their schedules and request time off

Answer 1

Genesys Cloud Workforce Management permissions for agents allow them to create new business units, schedule employees in any business unit, access and modify system settings, view their schedules, and request time off.

Step-by-step explanation:

Genesys Cloud Workforce Management permissions for agents allow them to:

• Create new business units
• Schedule employees in any business unit
• Access and modify system settings
• View their schedules and request time off