Question

Poka-yokes can be an integral part of which design tool?

1. Conjoint analysis
2. Service Blueprint
3. Discrete choice analysis
4. Service profile analysis

Answer 1

Poka-yokes can be an integral part of Service Blueprint in a process by either preventing errors from occurring or alerting users when an error is about to happen.

Step-by-step explanation:

The correct answer to the question is 2. Service Blueprint.

Poka-yokes are methods used to eliminate mistakes in a process by either preventing errors from occurring or alerting users when an error is about to happen. A service blueprint is a design tool that visually represents the customer experience by mapping out the different steps and interactions involved in delivering a service. Poka-yokes can be an integral part of service blueprinting, helping to identify potential areas of error and developing strategies to prevent them.