Question

List the options for service delivery types involving customer interaction and service outlets:

a) Face-to-face, online, phone; Physical, virtual
b) Online, phone, virtual; Face-to-face, physical
c) Face-to-face, virtual, phone; Physical, online
d) Virtual, face-to-face, physical; Online, phone

Answer 1

The correct answer is c) Face-to-face, virtual, phone; Physical, online. These options represent different types of service delivery involving customer interaction and service outlets.

Step-by-step explanation:

The correct answer is c) Face-to-face, virtual, phone; Physical, online. These options represent different types of service delivery involving customer interaction and service outlets. Face-to-face refers to in-person interactions with customers, such as in a physical store or office. Virtual refers to interactions that take place online, through platforms like websites or apps. Phone refers to interactions that occur over the telephone. Physical refers to service outlets that have a physical presence, like a store or office. Online refers to service outlets that are accessed through the internet.