Question

Your client becomes critical of your "sloppy" technique of using a model that does not include all factors. What is the most appropriate reply to this criticism?

1) Apologize and promise to include all factors in future models.
2) Explain the reasons for not including all factors in the current model.
3) Ignore the criticism and continue using the same technique.
4) Ask the client for specific factors that they believe should be included.

Answer 1

Explain the reasons for not including all factors in the model to the critical client and invite them to suggest specific factors for inclusion, balancing an apology with clear communication to ensure effective engagement without polarizing the conversation.

Step-by-step explanation:

When responding to client criticism about using a model that does not include all factors, option 2 provides a professional and constructive approach. It's important to explain the reasons for not including all factors in the current model. You could mention the limitations of data availability, the focus on key variables that significantly impact the model, and the trade-offs between model simplicity and complexity for usability and understanding.

Moreover, inviting the client to discuss specific factors they believe should be included, aligned with option 4, can be helpful. This engages the client in the modeling process, potentially improving the final result. Balancing an apology for any oversight with a clear explanation can be a good strategy. While acknowledging the client's concerns, provide assurance that the model aims to strike the right balance between inclusiveness and practicality.

Lastly, it's essential to keep it simple and to ensure that you are not polarizing the conversation. Phrases like "it seems that," "it appears to me that," or "I may be wrong, but" help maintain a constructive dialogue, through which both parties can collaborate towards a refined model that serves the client's needs.