Question

Identify the characteristics of operations management in 2016.

focus on minimizing costs
focus on creating value
mass production
mass customization
exploit the environment
provision of services

Answer 1

Operations management in 2016 focused on minimizing costs, creating value, and transitioning from mass production to mass customization.

Step-by-step explanation:

• Operations management in 2016 had several characteristics. One of them was a focus on minimizing costs to increase profitability. This involved implementing cost-saving measures such as lean production techniques and efficient supply chain management.
• Another characteristic was a focus on creating value for customers. Companies strived to deliver products and services that met customer needs and expectations, providing a competitive advantage.
• Additionally, there was a shift from mass production to mass customization. This meant producing goods and services that could be customized to individual customer preferences, enhancing customer satisfaction.