Question

When communicating on the telephone with a patient, which of the following medical assistants by a medical assistant demonstrates the use of appropriate technique for outgoing calls?

A. Providing brief and concise information without allowing the patient to ask questions.
B. Asking the patient for detailed personal information without verifying their identity.
C. Confirming the patient's identity and purpose of the call before discussing personal information.
D. Quickly ending the call to minimize time spent on the phone.

Answer 1

A medical assistant demonstrates the use of appropriate technique for outgoing calls by confirming the patient's identity and purpose of the call before discussing personal information.

Step-by-step explanation:

When communicating on the telephone with a patient, a medical assistant demonstrates the use of appropriate technique for outgoing calls by:

C. Confirming the patient's identity and purpose of the call before discussing personal information.

By confirming the patient's identity and purpose of the call, the medical assistant ensures patient privacy and safety. It also helps to prevent information from being disclosed to unauthorized individuals.