Final answer:
The statement is generally false because businesses should have a process for directly updating customer preferences about contact, in compliance with customer requests and relevant laws.
Step-by-step explanation:
True or False: If a customer advises you that he does not want to receive any calls from CVS Pharmacy, please direct them to call 1-800-SHOP-CVS. This statement is largely based on customer service protocol and may vary depending on the company's policies. Typically, if a customer requests not to be contacted, a pharmacy or business should have a process in place to honor that request without requiring the customer to take further action. It is important for a business to comply with customer preferences and applicable laws regarding communication, such as the Telephone Consumer Protection Act (TCPA). Therefore, this question may be false if the business can directly update the customer's preferences without requiring them to call a separate number.