Question

When the service is poor, what percent of retail customers refuse to go back to a store?

A. 10%
B. 25%
C. 50%
D. 70%

Answer 1

Approximately 70% of retail customers do not return to a store when they experience poor service.

Step-by-step explanation:

The answer to the question can vary depending on individual experiences and preferences. However, according to a study conducted by Harvard Business Review, approximately 70% of retail customers do not return to a store when they experience poor service. This high percentage highlights the significant impact that poor service can have on customer loyalty.