Final answer:
Point-of-service is a process that incorporates an organization's resources, competencies, and capabilities into value-added service delivery
Step-by-step explanation:
Point-of-service (POS) is a process used in service delivery that incorporates an organization's resources, competencies, and capabilities into value-added services. It involves utilizing both human and non-human resources and assets to provide high-quality service to customers. In the context of healthcare, POS can refer to a system where patients have the flexibility to choose their healthcare provider but may have to cover some out-of-pocket expenses. For example, in a POS health insurance plan, patients can go out of network and receive services but at a higher cost.