Question

Global terms such as "always" or "never" should be used in customer service to add credibility to the service provider (t/f)

Answer 1

Global terms such as 'always' or 'never' should not be used in customer service to add credibility to the service provider.

Step-by-step explanation:

False. Global terms such as 'always' or 'never' should not be used in customer service to add credibility to the service provider.

Using these terms can actually be misleading and damaging to the service provider's reputation.

It is important to use accurate and specific language when communicating with customers to avoid making false claims or promises.