Final answer:
The subject of this question is Business and it discusses the changing preferences of customers towards voice and touch automated services. It mentions that customers no longer recoil from these services, indicating a shift in consumer behavior.
Step-by-step explanation:
The subject of this question is Business. The question discusses the changing preferences of customers towards voice and touch automated services. It mentions that customers no longer recoil from these services, indicating a shift in consumer behavior. This topic falls under the realm of business as it pertains to customer preferences and the impact on companies and industries.