Final answer:
Building positive customer relations is crucial for businesses and can be achieved through excellent customer service, effective communication, and responsiveness to customer inquiries and complaints.
Step-by-step explanation:
Building positive customer relations is crucial for businesses. It involves providing excellent customer service and meeting customer needs and expectations. By doing so, businesses can enhance customer satisfaction and loyalty.
One way to build positive customer relations is through effective communication. This includes using respectful and professional language, asking open-ended questions to understand customer preferences, and actively listening to their concerns.
Another important aspect is being responsive to customer inquiries and complaints. Businesses should aim to address customer issues promptly and offer solutions to ensure their satisfaction.