Question

Which statement is correct?

- All of the above.
- Rather than call a customer twice, analysts should wait to acknowledge a voice mail until the incident is resolved.
- Voice mail requests are typically logged in a separate system than regular phone calls are.
- Customers can perceive voice mail negatively if they are not given an idea of when the call will be returned

Answer 1

The correct statement among the options provided is that customers can perceive voice mail negatively if they are not given an idea of when the call will be returned.

Step-by-step explanation:

The correct statement among the options provided is - Customers can perceive voice mail negatively if they are not given an idea of when the call will be returned. Voice mail requests are typically logged in a separate system than regular phone calls are. Analysts should wait to acknowledge a voice mail until the incident is resolved, instead of calling the customer twice. This helps in effective communication and customer satisfaction.