Final answer:
Before calling customer service, customers should check the company's website, FAQ page, social media accounts, and online resources for information and answers to their questions.
Step-by-step explanation:
Before calling customer service, customers should be encouraged to go to the company's website or online resources for information and to find answers to their questions. Before calling customer service, customers should check the company's website, FAQ page, social media accounts, and online resources for information and answers to their questions.
Many companies have a dedicated FAQ page on their website that addresses common inquiries and provides troubleshooting guidance. Additionally, customers can search for the company's social media accounts where they may find helpful information, community forums, or even live chat support.