Final answer:
The statement that customers do not want you to admit when a mistake has been made and simply want the mistake corrected is false. In business, admitting and acknowledging mistakes is an important part of building trust and maintaining customer satisfaction.
Step-by-step explanation:
The statement that customers do not want you to admit when a mistake has been made and simply want the mistake corrected is false.
In business, admitting and acknowledging mistakes is an important part of building trust and maintaining customer satisfaction. When a mistake is made, customers generally want transparency, honesty, and accountability from the business.
By admitting a mistake, the business can demonstrate that they take responsibility for their actions and are committed to providing a solution or rectifying the situation. This can lead to customer loyalty and a stronger relationship between the business and its customers.