Final answer:
The Employee Service Center provides limited access to HR cases involving sensitive information or defined processes.
Step-by-step explanation:
The option that provides limited access to HR cases involving sensitive information or that follow a defined process is b) Employee Service Center. The Employee Service Center provides limited access to HR cases involving sensitive information or defined processes.
The Employee Service Center is a dedicated platform where employees can access a range of HR services and support. It is designed to handle various HR-related inquiries, including sensitive cases, while ensuring data security and following defined processes.
Other options, such as the HR catalog, HR Performance Analytics, and ServiceNow Collateral, may have different purposes within HR management but are not specifically aimed at limiting access to HR cases.