Question

To avoid being accused of defamation, you should

A) refuse to communicate with unhappy clients.
B) make it clear to disgruntled customers that you refuse to be intimidated.
C) refrain from using any kind of abusive language.
D) frequently refer to company policy.
E) make frequent use of hedging words such as "seems" and "appears."

Answer 1

To avoid being accused of defamation, it is important to refrain from using abusive language, remain respectful, and use hedging words to soften the tone.

Step-by-step explanation:

Avoiding being accused of defamation involves several key strategies. First and foremost, it is essential to refrain from using any kind of abusive language in your communications. Additionally, you should make it clear to disgruntled customers that you refuse to be intimidated, but do so in a respectful and calm manner. It is also important to use words and phrases that hedge your statements, such as 'seems' and 'appears,' to soften the tone.