Question

Which of the following is considered one of the four major cost of quality categories? A. postponement B. defects C. appraisal D. lost goodwill percent of gross sales for defective or unsatisfactory products

Answer 1

B) Defects is considered one of the four major cost of quality categories.

Step-by-step explanation:

The major cost of quality categories include defects, appraisal, lost goodwill percent of gross sales for defective or unsatisfactory products. Among these options, the correct answer is B. defects. Defects refer to the costs incurred due to errors or problems in products or services, such as manufacturing defects or errors in design. These costs include the cost of rework, repair, replacement, warranty claims, and customer dissatisfaction.