Question

The American Society for Quality has a two part definition of quality. One perspective on quality is​ "the characteristics of a product or service that bear on its ability to satisfy stated or implied needs of the​ customer, also known as fitness for​ use." This is the​ ____________ perspective on quality.

A. value
B. aesthetics
C. conformance
D. reliability

Answer 1

The fitness for use perspective on quality focuses on whether a product or service meets the needs and expectations of the customer.

Step-by-step explanation:

The American Society for Quality has a two part definition of quality. One perspective on quality is "the characteristics of a product or service that bear on its ability to satisfy stated or implied needs of the customer, also known as fitness for use." This is the fitness for use perspective on quality.

This perspective focuses on whether the product or service meets the needs and expectations of the customer.