Final answer:
True. CRM tools help marketing managers connect with customers, understand their preferences, and learn about new products they want.
Step-by-step explanation:
True,Customer Relationship Management (CRM) tools can indeed be used by marketing managers to connect with customers, to learn what they like and don't like, and about new products that they want. CRM tools allow marketing managers to keep track of customer interactions, preferences, and purchase history. This data helps them create targeted marketing campaigns and provide personalized experiences to customers.
For example, marketing managers can use CRM tools to send targeted email campaigns to specific customer segments based on their preferences and purchase history. They can also use CRM tools to analyze customer feedback and identify areas for product improvement or innovation.