Question

If you accidentally interrupt a customer, you should immediately _____?

1) Apologize and let them continue speaking
2) Interrupt them again to clarify
3) Ignore their interruption and continue talking
4) Hang up the call

Answer 1

When accidentally interrupting a customer, apologize and let them continue speaking. Focus on solving the problem instead of blaming the other person. Seek guidance from a supervisor or HR department if needed.

Step-by-step explanation:

When accidentally interrupting a customer, it is important to choose your words carefully and stay calm. The appropriate response would be to apologize and let the customer continue speaking. By doing so, you show respect and give them the opportunity to express their thoughts. It is also crucial to focus on solving the problem rather than blaming the other person. If the conflict cannot be resolved, seeking guidance from a supervisor or HR department may be a good next step.