Final answer:
Dealing with a defiant and hostile student requires a calm and understanding approach. Focus on solving the problem together and involve a supervisor or HR department if needed.
Step-by-step explanation:
Dealing with a defiant and hostile student requires a calm and understanding approach. It is important to choose words carefully to avoid escalation and to stay open and respectful. Asking open-ended questions can help understand the student's perspective. Instead of blaming the student, focus on solving the problem together. If the conflict cannot be resolved, it may be necessary to involve a supervisor or HR department.