Question

In order for hospitalitarians and frontline employees to succeed, do they need a strong emotional skill set. True or False?

Answer 1

False. Emotional intelligence can be beneficial for hospitality and frontline employees in managing emotions in the workplace.

Step-by-step explanation:

False. In order for hospitalitarians and frontline employees to succeed, they do not necessarily need a strong emotional skill set. However, having emotional intelligence can be beneficial in managing their own and others' emotions in the workplace. Emotional intelligence involves being aware of one's own emotions, understanding others' emotions, and effectively managing interpersonal interactions.